Google review replies

Replies that sound like someone who was actually there.

Reviewman writes every reply from the customer’s own WhatsApp, Instagram or Messenger thread with your business. So a five-star review gets an answer about Saturday-morning whitening with Dr. Rao — not “thank you for your feedback”.

  • One sign-in, no API keys
  • Low ratings always wait for you
  • No review gating, ever
Bright Smile Dental
Auto-reply on
PSPriya S.2h ago

“Finally a dentist I don’t dread. Painless and quick, and they actually explained what they were doing.”

Drafted reply

Thank you, Priya — glad the Saturday morning slot worked out. Dr. Rao mentioned you’d been putting off the whitening for a while, so it’s good to hear it was easier than expected. See you at your six-month check.

Approve & postEdit
Or it posts itself in 3h 40m
The same review, two replies

One of these was written by someone who knew her.

Reviewman reads the private thread your business already had with the customer. The reply is specific because the context is real.

PS
Priya S.

“Finally a dentist I don’t dread. Painless and quick, and they actually explained what they were doing.”

Generic autoresponder

“Thank you for your feedback! We appreciate your business and hope to see you again soon. — The Team”

Reviewman
Written from the thread

Thank you, Priya — glad the Saturday morning slot worked out. Dr. Rao mentioned you’d been putting off the whitening for a while, so it’s good to hear it was easier than expected. See you at your six-month check.

Where those details came from
WhatsApp · Bright Smile Dental
Hi Priya — we have a Saturday 9:40am with Dr. Rao. Works?
Yes please. Finally doing the whitening I keep postponing 😅
Booked. We’ll see you in six months for the check after.
“Saturday morning”booking + thread
“whitening”her own words
“six-month check”staff message

Nothing invented. Every specific in the reply traces back to a message your business already sent or received.

Four steps, and then it stops needing you.

Reviewman watches for new reviews, drafts from context, and decides what is safe to post and what should wait.

1

Connect your Google account

Your locations import themselves. Nothing to copy, paste or configure.

2

Connect your inboxes

WhatsApp, Instagram and Messenger — the conversations you already have with customers.

3

A review arrives, a draft appears

Reviewman matches the reviewer to their thread and writes from what is actually in it.

4

You approve, or it posts itself

Four and five stars post automatically after a delay you set. Anything lower waits for a human.

4–5 stars · auto-posts1–3 stars · held for you
Setup

The whole setup is one button.

Connect the Google account that already manages your listings. Reviewman pulls in every location you own — one clinic or twelve — and starts watching for reviews.

Start with Google
What the others ask you for first
Google Cloud project ID
OAuth client ID and secret
Business Profile API access request
A spreadsheet of location IDs
Webhook URL and verify token
A 40-minute onboarding call
Reviewman asks for none of it.
Start with Google
Review requests

The other half: earning the review in the first place.

After a visit, Reviewman follows up in the channel the customer already uses — WhatsApp, Instagram DM or Messenger — and sends them to your public feedback page. Every customer gets the same message. No sorting the happy ones from the unhappy ones.

WhatsAppInstagram DMMessenger
Priya S.
WhatsApp · Business account
Hi Priya — hope the whitening settled in well. If you have a minute, how did Saturday go?
brightsmile.reviewman.co/feedback
Tell us about your visit
Everyone sees the same page, whatever they’re about to say.
Just left one ⭐️⭐️⭐️⭐️⭐️
What we won’t do

We don’t filter your customers before they reach Google.

Review gating — asking how someone feels first, then sending only the happy ones to Google — is against Google’s review policy and against the FTC’s 2024 rule on consumer reviews. It is also the fastest way to have a listing suspended after years of good work.

Gating, as competitors build it

“How was your visit?” → happy customers get the Google link, unhappy ones get a private form. Your rating looks better and your listing is one report away from suspension.

How Reviewman works instead

Every customer gets the same invitation and the same public feedback page. Ratings you would rather not have still arrive — and they arrive with a draft reply and a human check before anything is posted.

Priced per location, monthly.

Every plan includes the context-aware replies, the approval rules and the review requests. Bigger plans add locations, seats and history.

Single
One location, one owner doing everything.
$00/ location / month
1 location1 messaging channelAuto-post rules and approvals90 days of history
Start with Google
Most businesses start here
Practice
Two to five locations with a manager in the middle.
$00/ location / month
Up to 5 locationsAll three messaging channels5 seats, per-location rules12 months of history
Start with Google
Group
Six to twelve locations under one brand.
$00/ location / month
Up to 12 locationsUnlimited seats and rolesGroup reporting and exportFull history
Talk to us
Prices are placeholders. Monthly, cancel any time; no setup fee and no onboarding call.